Seriously - if you lost your password its not good for you to be thinking up strategies to make your password so encrypted that even you cant keep your memory in check.

EA has a relatively secure system and forgetting a password is rather easy to fix. However, if you changed address or ISP in meantime, make sure you update your account with EA or you might find yourself banned due to account verification issues.

If for some reason you get disconnected or cannot log in after a period there is one option open to you fixing serious verification issues. whatever you do - don't go starting to change passwords or try to setup a new account or worry too much about your loss - yet.


go to: https://help.ea.com/contact-us


When you first arrive - go to the bottom of the screen and select USA as the country of origin. Why? because EA in the USA is going to fix your issue a whole lot faster than wherever else you really exist, and they have your account details knowing where your reside, and the chat-desk is up-to-the-minute on any issues that are bug related for EA systems generally.

1. at the help screen select an EA product that you use.

2. a category box will then appear. Select account/registration or technical support

3. a platform box will appear. select the platform that you play that EA game on.


4. at the bottom of the screen, select Live Chat.

wait and talk to a the tech or account support to help you resolve your issue.

They will require your identity - name, date when you setup your account and DOB, address, phone ISP verifiers.

They will not ask for a valid password and don't give provide a password over chat as it breaches laws in some countries. However they may ask for a previous password to validate your address details if its that difficult to identify you really exist.

What you will need is:

A valid preferably working email address that is either still accessible or has your validation client ID which can be obtained through your ISP account - Its a bit tricky to explain - so call your ISP on the phone and ask them to give you a validation ID for your account with them on the phoneline that uses your EA account. It cannot be a different number, as it identifies the address to the client number on account. Hacking this will land you in jail.

Alias accounts like hotmail and gmail are not valid email addresses for EA's verification standards so don't be surprised if they ask really obscure questions about who you are. They will say No.

Its part of their policy to make sure you can identify yourself to what is in their database as the account holder has a unique identity set for security access and if you are a fraud its likely they'll ban or lock your access to EA generally for good reason.

If you find yourself in this situation and you really are the account holder don't expect EA to fix the issue for you. You should think about when you set up the account and start looking for the threads that might convince the tech support to send your details through to security support for an in-depth enquiry. If you end up at this point, you will get an email between 24-48 hours after your chat session which will tell you what to do next.

Be sure that you can identify yourself in a number of valid ways that states clearly that you can be identified as the account holder.

If you don't have a password try to finding an old EA account that they can verify from a former address and phone number or the same address with the name of the account being the same and a matching DOB and phone number will be useful. It may not be enough depending on your situation.

If you live in USA it will be easier to verify you than overseas, but be sure to fix your account settings after you get access, so that things match and its remembered for any time in the future once you sort out the issue of lost verification.

Good luck.

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